Support

At VIP Parlour Casino, your gaming experience is our top priority. We understand that questions arise and sometimes you need assistance right away. That's why our dedicated support team stands ready to help you with any issue, big or small.

Round-the-Clock Assistance

Our professional customer care specialists are available 24 hours a day, 7 days a week. No matter when you play, someone is always available to assist you. Whether it's a question about your account, a payment inquiry, or gameplay guidance, we're just a message away.

Multiple Support Channels

We offer several convenient ways to reach our team:

Email Support: Contact us at support@vipparlour.com for detailed inquiries. Our team typically responds within 2-4 hours.

Live Chat: For immediate assistance, our live chat feature connects you directly with a support agent in seconds. It's perfect for quick questions or urgent matters.

Comprehensive Help Resources

Before reaching out, you might find answers in our extensive help section. We've compiled detailed guides covering account management, payment methods, game rules, and bonus terms. These resources are designed to give you instant answers to common questions.

Payment and Technical Support

Have questions about deposits using Bitcoin or need help with your Neosurf transaction? Our specialized payment team can walk you through using any of our supported methods including Visa, MasterCard, Ethereum, Litecoin, and Ripple.

Game Assistance

If you encounter any issues while enjoying games from providers like Betsoft, Evolution Gaming, or NoLimit City, our technical support team can help resolve these promptly. We work directly with our software partners to ensure smooth gameplay across all devices.

Your Feedback Matters

We continuously improve our services based on player input. After interacting with our support team, you'll have the opportunity to rate your experience and provide feedback. This helps us maintain the highest standards of customer care.

VIP Support

As part of the VIP Parlour family, our most valued players receive priority support with dedicated account managers. These specialists provide personalized assistance tailored to your specific preferences and playing habits.

Remember, we're not just here to solve problems—we're here to enhance your overall gaming experience at VIP Parlour Casino. Your satisfaction is our success.